Refund policy

Return, Cancellation, and Refund Policy

Tour Reservations

Guests may cancel at least 48 hours before their scheduled tour for a full refund. Cancellations made less than 48 hours before the tour are nonrefundable, but we may allow a one time rescheduling when availability permits.

Tours operate during light or moderate rain. If Waipiʻo Honeybee Tours cancels because of severe weather, unsafe conditions, or another operational issue, guests may choose a full refund or reschedule for another available date.

No refunds are provided for no shows, late arrivals, or guests who cannot participate because they did not follow the stated age, footwear, health, or safety requirements.

Honey and Other Products

Product orders may be canceled for a full refund any time before the order has been fulfilled or shipped.

Because honey and other food products are consumable goods, we cannot accept returns after fulfillment unless an item arrives damaged, defective, leaking, or incorrect. Please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.

If your claim is approved, we will provide a replacement or refund. Shipping charges are nonrefundable unless the order arrived damaged or we sent the wrong item.

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.