Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2 to 5 business days. Processing times may be longer during holidays, severe weather, product launches, or periods of high order volume.

Once an order has been fulfilled or shipped, it cannot be canceled or changed.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are shown during checkout. Delivery estimates begin after the order has been processed and are not guaranteed.

Orders ship from Hawaiʻi. Delivery times may vary depending on the destination, carrier service, weather, and other conditions outside our control.

Tracking

When tracking is available, customers will receive a shipping confirmation with tracking information. Please allow up to 48 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected.

We are not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be shipped again.

Delays, Lost Packages, and Theft

We are not responsible for carrier delays or packages that are lost or stolen after being marked as delivered. If your package is delayed or missing, please contact us so we can help you work with the shipping carrier.

Damaged, Leaking, or Incorrect Orders

Please contact us within 7 days of delivery if your order arrives damaged, leaking, defective, or incorrect. Include your order number and clear photographs of the products, shipping box, and packaging.

Approved claims may receive a replacement or refund. Please keep the damaged product and packaging until we confirm whether they are needed for the carrier claim.

Returned Packages

If a package is returned because of an incorrect address, an incomplete address, or unsuccessful delivery attempts, the customer may be responsible for the cost of shipping it again. Original shipping charges are nonrefundable unless the return resulted from our error.

Shipping Restrictions

We currently ship only to destinations offered during checkout. We reserve the right to cancel and refund an order if we are unable to ship to the selected destination.

Tour Reservations

Tour reservations are delivered electronically and do not require shipping. Booking details and confirmation will be sent to the email address provided during checkout.